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Sadlers' complaints policy

In the, hopefully, rare event of you wishing to raise a complaint:

We are committed to providing you with high quality advice and client care when it is needed. However, if at any time you would like to discuss with us how our service to you could be improved please let us know by writing to us.

If you are dissatisfied with the advice that we have given to you or with a formal insolvency appointment then, in the first instance, please contact the lead appointee who will have been identified in your Engagement Letter. We will acknowledge your complaint within 48 hours and will endeavour to review the matter and respond to you within ten working days. Thereafter, if you are not satisfied with the response you may request that the matter be reviewed by a second Licensed Insolvency Practitioner within this firm who, upon such a request, will respond to you within ten working days. You are, of course, welcome to engage with us further in relation to your complaint until such time as it is resolved to your satisfaction

With regard to formal insolvency appointments if, after a second Licensed Insolvency Practitioner review, you remain dissatisfied then a complaint can be made to the Recognised Professional Body of the office holder, or via the Complaints Gateway, managed by the Insolvency Service.

All formal insolvency appointments are undertaken by Rob Sadler and John Paul Sugden of Auker Rhodes Accounting Limited.

Rob Sadler's Recognised Professional Body is the Insolvency Practitioners Association. Their complaints policy can be accessed at the IPA website.

John Paul Sugden's Recognised Professional Body is the Association of Chartered Certified Accountants.